Refund policy

Returns

We want you to love your Petal & Pout order. If something isn't right, you have 30 days from delivery to request a return.

Eligible for return: unopened, unused items in their original packaging, and skincare tools (Ice Roller, Gua Sha) in like-new condition with all parts.

Not returnable: for hygiene and safety reasons, opened or used cosmetics (lip products, creams, serums, cleansers, patches) can't be returned unless they arrived damaged or faulty. Sale items and gift cards are final sale.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to send the item back.

How to start a return

Message us through our contact page with your order number and the item(s) you'd like to return. We'll reply within 2 business days with return instructions. Items sent back without first requesting a return can't be accepted.

Return shipping costs for change-of-mind returns are paid by the customer. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. If more time has passed, please contact your bank first, then reach out to us.

Exchanges

The fastest way to get a different shade or item is to return the original and place a new order.